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Office lady on call

Jabra Call Control for NICE CXone

Designed to extend the value of your NICE CXone solution, this free browser-based software from Jabra offers a unique call control experience to improve contact center employee productivity.

This software enables agents to control active calls directly from their headset controls (or its control unit).

  • Easy to deploy. Ideal for cloud-based contact centers with Jabra software enabled centrally
  • Integrates seamlessly with the NICE CXone platform
  • Enhances agent efficiency and customer satisfaction

The call control provides intuitive call handling on Jabra professional headset including:

  • Answer, reject, or hang up a call
  • Control volume up/down and mute during a call
  • Put a call on hold and resume the call
*Available call controls depend upon the capabilities of your selected Jabra headset model and control unit.

Adding call control is easy:

Familiarize yourself with the Deployment Guide then set up the integration from your NICE CXone admin center.

Easy for IT Administrators

No need for end-user software installation. Integration is enabled in the cloud by IT administrator.

Easy for Contact Center Agents

Manage conversations seamlessly with one-touch call control directly from the headset controls or its control unit, for productivity gains and a better customer experience.

Optimize Average Handle Time (AHT) by quickly navigating through calls, workflows, and customer service applications simultaneously.

Handle multiple calls and switch between the customer and supervisor (active call/call on hold) for when asstiance is needed.

Contact Sales

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now